Frequently Asked Questions
Find answers to common questions about our products, services, and subscriptions
1. General Questions
Q: What is Rose and Shadows?
A: Rose and Shadows is an online boutique specializing in fantasy and dark romance books, magical merchandise, and creative services tailored for authors, creators, and dreamers.
Q: Where are you based?
A: Rose and Shadows operates under Dream Productions LLC, and we are based in the USA.
2. Shop Questions
Q: What types of books do you offer?
A: We offer fantasy, romance and dark romance books, including signed editions, collector’s items, and exclusive releases.
Q: Do you sell digital products?
A: No, not at this time.
3. Subscription Box Questions
Q: What’s included in your subscription boxes?
A: Each subscription box is carefully curated with a fantasy or dark romance book, exclusive merchandise, and magical surprises.
Q: How does the subscription work?
A: The subscription boxes get sent out quarterly. Once subscribed, your box will ship at the beginning of the quarter. You can cancel or pause your subscription anytime through your account settings.
Q: Do you ship internationally?
A: Not at this time.
4. Service Questions
Q: What services do you offer?
A: Our services include beta reading, and editing at this time. PA/PR support, and event coordination will be coming soon! Visit our Services page for detailed descriptions and pricing.
Q: How do I book a service?
A: To book a service, visit the Services page and fill out the request form. Once submitted, we’ll contact you within 2 business days to confirm details and provide next steps.
Q: Can you customize your services?
A: Absolutely! If you need tailored support, let us know in the request form, and we’ll create a custom plan for you.
Q: What is the turnaround time for beta reading or editing?
A: Turnaround time depends on the length of your manuscript. For example, a 50,000-word manuscript typically takes 7–10 business days. Custom timelines will be discussed during booking.
5. Shipping and Returns
Q: What are your shipping rates?
A: Shipping rates are calculated at checkout based on your location and order size. Free shipping is available for orders over $100.
Q: How long does shipping take?
A: Orders typically ship within 3–5 business days and arrive within 7–10 business days for domestic shipments. Subscription boxes are shipped at the start of each quarter.
Q: Do you accept returns or exchanges?
A: Yes, we accept returns or exchanges for unused and undamaged items within 14 days of delivery. Any Custom made merchandise, Signed or Special Edition Books, Subscription boxes, Book boxes, and Services are non-refundable. Custom made merchandise will be labeled as such.
Q: What if my item arrives damaged?
A: Please contact us within 7 days of receiving a damaged item, and we’ll provide a replacement or refund.
6. Payment and Account Questions
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Square payments. For subscription services, recurring payments are securely processed through our site.
Q: Can I update my payment information?
A: Yes, you can manage your payment information in your account settings.
Q: How do I create an account?
A: Click the “Sign Up” button at the top of our site and fill out the registration form. Once registered, you can track orders, manage subscriptions, and more.
7. Contact Us
Q: How can I get in touch with you?
A: You can reach us via the Contact Us page or email us at theroseandshadows@gmail.com. We aim to respond within 2 business days.
Q: Do you have social media accounts?
A: Yes, follow us on Instagram, TikTok, and Facebook for updates, behind-the-scenes content, and special offers.
Smuttations PR FAQs
What services does Smuttations PR offer?
Smuttations PR specializes in public relations, promotional services, and marketing for authors and publishers, with a focus on romance and erotica genres. Our services include media outreach, event coordination, social media management, and tailored marketing campaigns to boost visibility and reader engagement.
Who can benefit from Smuttations PR services?
Our services are designed for authors, publishers, and literary agents who are looking to enhance their presence in the competitive market of romance and erotic literature. Whether you’re launching a debut novel or looking to increase sales for an existing series, we can craft a strategy that suits your needs.
How do I get started with Smuttations PR?
To get started, please visit our Contact Us page and fill out the inquiry form. One of our team members will get back to you within 48 hours to schedule a consultation call. During the call, we’ll discuss your specific needs, goals, and how our services can help achieve them.
What makes Smuttations PR different from other PR firms?
Smuttations PR is deeply embedded in the romance and erotica genres, offering not only standard PR services but also niche-specific expertise that can significantly impact your project’s success. Our team includes industry professionals with years of experience in book marketing, event planning, and digital promotions tailored to the unique dynamics of the romance literary community.
Can Smuttations PR handle international promotions?
Not at this time.
What are the costs associated with Smuttations PR services?
Our pricing varies depending on the scope and duration of the project. We offer packages that can be customized to fit various budgets and project requirements. For detailed pricing information, please contact us for a personalized quote.
How do I track the progress of my PR campaign?
We provide regular updates and detailed reports on all aspects of your PR campaign. Clients can track media appearances, social media metrics, event participation, and other key performance indicators through a dedicated client portal.
What if I need to adjust my PR campaign?
We understand that flexibility is crucial in the fast-paced world of book publishing. Our team is ready to adjust strategies and tactics as needed based on campaign performance, market trends, and client feedback.
Can Smuttations PR help with book launches and signings?
Absolutely! Book launches and signings are a significant part of our service offerings. We can coordinate with venues, manage event logistics, and execute comprehensive promotional strategies to ensure successful and well-attended events.
Who do I contact for more information?
For more information about Smuttations PR services, please contact us at theroseandshadows@gmail.com. Our team is ready to assist you with any questions you may have.
Still have questions?
If you didn’t find what you were looking for, don’t hesitate to reach out. We’re here to help make your Rose and Shadows experience magical!